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Facebook Announces New Comment Moderation and Support Features, Including Live Chat for Some Account Issues

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As part of its broader push to win over more creators, Facebook has today announced a new set of comment moderation and support tools to help creators maximize their use of its platform.

And also, a big one for regular users – a new live chat option for those locked out of their accounts.

Here’s what’s been announced.

For creators, managing your community engagement is a key element in maximizing response, and that can be derailed, or distracted by spam comments and the like. Which is why Facebook’s adding some new tools to help manage your post comments.

The main change is a new, simplified option to hide comments in-stream, which social media expert Matt Navarra spotted in testing recently.

To be clear, business Pages on desktop have been able to hide comments for some time, but creator Pages have not, and the feature hasn’t been available till now in the new Pages experience (which is why it may have disappeared from your Page).

When you hide a comment, it’s then only visible to the commentor and their connections, while Page admins can view all hidden comments on any post by selecting ‘Hidden by this Page’ in the comments drop-down on any post.

Facebook’s also adding more blocking controls to ensure that you can block problematic users, along with any future accounts that they create, new keyword blocking options, including the capability to automatically hide comments with variations of words that use numbers, symbols, or different spellings, while it’s also testing new Moderation Assist for groups, which automatically moderates comments on your posts based on your criteria and terms (i.e. no comments with links/images, in addition to keywords).

On Facebook Live specifically, Facebook’s also adding additional profanity blocking tools, user suspension/banning controls and enhanced comment controls.

“We’re also about to kick off a test for Facebook Live community moderation so creators can designate a specific viewer to moderate comments on their behalf.”

But the real news of the day is likely the addition of live chat assistance for certain issues.

As explained by Facebook:

“We’ve begun a small test to provide support through live chat for English-speaking creators in the United States who do not already have an assigned relationship manager from Meta to help with questions they might have about Facebook or Instagram. Creators can access a dedicated creator support site when logged in through Facebook. There, they can chat live with a support agent for help on various issues ranging from status of a pay-out to questions about a new feature like Reels.”

So creators get dedicated, in-person support – but what about regular users?

“On the Facebook App specifically, we’ve also started testing live chat help for some English-speaking users globally, including creators, who’ve been locked out of their accounts.”

It’s worth noting that this is only for users that have been locked out of their accounts, but this is one of the most common frustrations reported by Facebook users, with the inability to communicate with an actual person, or even send an email to a contact address, causing significant angst for those who feel that they’ve been unfairly locked out of its apps.

We’ll have to wait and see how effective this new process is, and whether it actually helps to resolve such issues (many people are legitimately locked out, even if they’re not entirely sure why), but it’s an interesting test, which could help Facebook address a major bugbear among users.

Finally, Facebook’s also piloting a new ‘Safety School’ initiative to help provide users with more info on how to manage the time they spend in its apps.

“In this pilot, we cover policies, resources, and specifically the tools available around account security, impersonation and bullying and harassment. So far, we’ve connected with creators in more than 27 countries around this material, and we will be expanding this program and resources to more creators in the next year.”

Digital literacy is a key gap in our current educational curriculum, and while many teachers and schools are seeking to fulfill this need, and the platforms themselves do have various initiatives in place, it remains a key need that needs more focus.

As such, it’s good to see Facebook looking to push the agenda itself, and hopefully, it can prompt more users to undertake such courses and info sessions.

As noted, these are the latest elements in Facebook’s broader push to win over creators, and get them posting to Facebook and Instagram more over the holiday period and beyond. The extension of that push is its effort to win back young users, mostly from TikTok, and if it can build a more equitable, beneficial and positive environment for creators, many of them may well consider their options, and could bring their audiences across to Facebook instead.

Maybe. There’s a lot to play out yet, but Facebook will be hoping that these new options spark more interest over the holiday break, while its enhanced monetization and reach could also prove to be a strong lure.

Original Article: socialmediatoday.com

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InScribe and James Madison University Partner to Create New…

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Interactive Communities Deliver Support and Encouragement to the School’s Growing Adult Learner Population Working Towards Degree Completion and On-the-Job Advancement

(PRWeb January 11, 2022)

Read the full story at https://www.prweb.com/releases/inscribe_and_james_madison_university_partner_to_create_new_state_of_the_art_student_digital_communities/prweb18425733.htm

Original Article: prweb.com

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TikTok Is Working on a New, Opt-In Function to Show You Who Viewed Your Profile

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I’m not entirely sure what value this might bring, but TikTok is reportedly working on bringing back the option to see who viewed your profile in the app over the preceding 30 days, which would provide more transparency over user interest.

As you can see in these screenshots, uncovered by app researcher Kev Adriano (and shared by Matt Navarra), TikTok looks to be testing an opt-in functionality that would enable you to see who’s checking out your TikTok profile, while users would also be able to see when you’ve checked out their profile as well when this feature is switched on.

Which TikTok used to have, as a means to increase connections in the app.

As you can see here, TikTok used to provide a listing of people who’d checked out your profile, with a view to helping you find others to follow who may have similar, shared interests. TikTok removed the functionality early last year, amid various investigations into its data sharing processes, and with several high-profile cases of TikTok stalkers causing real-world problems for platform stars, it made sense that it might not want to share this information anymore, as it likely only increases anxiety for those who may have concerns.

But I guess, if stalkers wanted to check out your profile they wouldn’t turn the feature on, so maybe, by making it opt-in, that reduces that element? Maybe.

I don’t know, I don’t see a heap of value here, and while I can understand, when an app is starting out, how this sort of awareness might help to increase network connections, I’m not sure that it serves any real value for TikTok, other than providing insight into who’s poking around, and likely increasing concerns about certain people who keep coming back to check out your profile again and again.

Maybe there’s a value for aspiring influencers, in reaching out to potential collaborators who’ve checked out their stuff, or maybe it works for hook-ups, if that’s what you want to use TikTok for, which is why the opt-in element is important.

But much like the same feature on LinkedIn, mostly, it seems pretty useless. I mean, it’s somewhat interesting to know that somebody from a company that you’d like to work for checked out your profile, but if they did, and they didn’t feel compelled to get in touch, who really cares?

There is a limited value proposition here, in that getting in touch with those who did check out your profile could result in a business relationship, similar to the above note on potential collaborators on TikTok. But I’d be interested to see the actual percentage of successful contacts made is as a result of these insights.

I can’t imagine it’s very high – but maybe, if you give users the choice, and they explicitly opt-in, there is some value there.

Seems like stalker tracking to me, and potential angst and conflict as a result.

There’s no official word from TikTok as to whether this option will ever be released at this stage.

Source: socialmediatoday.com

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How to Expand Your Reach With Newsletter Advertising

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As marketers search for creative ways to reach new leads, newsletter advertising is becoming a staple in the industry. With effective targeting and high engagement rates, this up-and-coming medium is an effective choice for advertisers of all sizes and budgets.

While newsletter advertising has gained popularity among growing startups like AppSumo, it’s also a go-to for top brands like Lyft and Warby Parker. However, despite its high performance and adoption by leading marketers, its potential is largely untapped.

Because of the lack of education surrounding newsletter advertising, many marketers neglect email in favor of more mainstream, competitive platforms. However, with the right approach, investing in email advertising can help you reach more qualified audiences and get ahead of competitors.

What is newsletter advertising?

Newsletter advertising is the process of placing sponsored content in email newsletters to get in front of subscribers. Unlike other forms of digital marketing, newsletter ads are delivered straight to their audience’s inboxes. Because of this, they’ll often reach readers more directly, bypassing any ad blocking measures.

The Paved platform offers two main types of newsletter advertisements: sponsorships and programmatic ads.

Sponsorships

Newsletter sponsorships are coordinated via a partnership between the publisher and the advertiser. Because each sponsorship campaign is organized individually, they can be custom designed for the newsletter partner. Some publishers will even help tweak the sponsorship design and copy to fit their publication’s style and appeal to readers.

​Sponsored email in The Report newsletter from March 2021

Programmatic ads

Just like sponsorships, programmatic email ads are placed within the body of newsletters to directly reach engaged audiences. However, they’re more similar to social media ads due to their automation, scalability and precise targeting. Whereas sponsorships are coordinated on an individual basis, programmatic ads allow advertisers to run placements across multiple newsletters with a single campaign.

Programmatic ad for Hired in the eWebDesign newsletter

Why newsletter advertising beats other marketing channels

Not only is newsletter advertising a fresh and creative way to reach new audiences, but it also has its share of practical benefits. The advantages of newsletter advertising make it a worthwhile investment for brands in both the short and long-term.

Reach new audiences

The first step in converting new customers is figuring out where to find potential leads. Unfortunately, the rise of VPNs and privacy companies have made it increasingly difficult to connect with audiences online.

According to data by Hootsuite, roughly 42.7% of internet users use an ad blocker. With newsletter advertising, that’s not a problem. By delivering your message in the body of a trusted newsletter, you can market to audiences who can’t be reached through social media or display ads.

Leverage heightened engagement

One of the most valuable aspects of newsletters is their level of reader engagement. It’s not easy to convince someone to give you their email. Therefore, opting in to receive a newsletter is a much stronger signal of interest than liking a page or following an account.

Because newsletter readers are more engaged, email marketing tends to outperform other channels in ROI. Litmus’ 2020 State of Email report calculated an average return of $36 for every $1 spent on email marketing.

Access built-in targeting

Email newsletter lists are often inherently targeted due to their niche content. On the Paved platform, many publishers run interest-focused newsletters based on topics like programming or yoga. Incidentally, this creates a neatly packaged audience that advertisers can leverage for their campaigns.

Programmatic ads allow you to target your audiences even more precisely. On the Paved Ad Network, you can define your target audience, budget and frequency cap. From there, you’ll be able to automatically display your ad in front of individual readers across several newsletters based on their demographic profile.

Join a marketplace to launch your newsletter advertising strategy

Joining a marketplace is the quickest and easiest way to start advertising in newsletters. Instead of reaching out to publishers individually, you’ll be able to request, design and schedule multiple sponsorships in one place.

On the Paved marketplace, you can browse hundreds of newsletters to find the right partner for your brand. Once you’ve booked a campaign, you can exchange messages, send payment and automatically track results through the platform.

Sign up with Paved for free today to unlock all the tools you need to streamline your newsletter advertising campaigns.

Original Post: socialmediatoday.com

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